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About

Make an attended transfer. 

 

 Click to expand Table of Contents

 

Usage

att_xfer <channel_url>

Bridge a third party specified by channel_url onto the call, speak privately, then bridge original caller to target channel_url of att_xfer.

From revision '''14650''', there is new parameter that can be set - ''origination_cancel_key''. This feature is used when you want to cancel a transfer and return to the first caller.

after feature request #FS-9734 three new channel variables are added which will allow the feature codes to be configured by a user -

"attxfer_cancel_key" - can be used to cancel a tranfer just like origination_cancel_key, but straight from the att_xfer code (deafault '#')

"attxfer_hangup_key" - can be used to hangup the call after user wants to end his or her call (deafault '*')

"attxfer_conf_key" - can be used to initiate a three way transfer (deafault '0')

Examples

Example 1

Make a dialplan feature which read the number to make an attended transfer.

<extension name="att_xfer">
  <condition field="destination_number" expression="^86$">
    <action application="read" data="3 4 sounds/getdigits.wav attxfer_callthis 30000 #"/>
    <action application="att_xfer" data="sofia/default/${attxfer_callthis}"/>
  </condition>
</extension>

 

Then bind this feature to DTMF 3.

<action application="bind_meta_app" data="3 a a execute_extension::86 XML features"/>

During call press *3 to activate the feature. Feed it the number then it will make the call.

  1. If you hang up (after the other leg answered and you decided what to do), then it will transfer the call and bridge them together.
  2. If the other leg hang up thus indicating it doesn't want the transfer then you get it back.
  3. If the other leg is a voicemail or doesn't answered you can hangup that leg by pressing DTMF # (fixed in r14438)
  4. If you press DTMF 0 then it will convert it to a three-way, hangup and complete the transfer.

Example 2

In your dialplan add bind_meta_app key that will transfer the call to the extensions that will execute the att_xfer application.

Example:

<extension name="local_number">
  <condition field="destination_number" expression="^(\d{3})$">
    <action application="set" data="dialed_extension=$1"/>
    <action application="export" data="dialed_extension=$1"/>
    <action application="bind_meta_app" data="1 b s execute_extension::attended_xfer XML features"/>
    <action application="set" data="transfer_ringback=$${hold_music}"/>
    <action application="set" data="call_timeout=10"/>
    <action application="set" data="hangup_after_bridge=true"/>
    <action application="bridge" data="user/${dialed_extension}@${domain_name}"/>
  </condition>
</extension>

In the features.xml add the extensions attended_xfer. The extensions below first waits for input from the user (30sec) and then makes attended transfer to the entered extension.

Example:

<extension name="attended_xfer">
  <condition field="destination_number" expression="^attended_xfer$">
    <action application="set" data="continue_on_fail=true"/>
    <action application="read" data="3 4 ivr/ivr-enter_ext.wav attxfer_callthis 30000 #"/>
    <action application="set" data="attxfer_cancel_key=#"/>
    <action application="set" data="attxfer_hangup_key=*"/>
    <action application="set" data="attxfer_conf_key=0"/>
    <action application="att_xfer" data="user/${attxfer_callthis}@${domain_name}"/>
  </condition>
</extension>

Example - Using API Call

You can also set channel variables on the command issued via XML-RPC or Event Socket by adding {myvar=myval,myvar1=myval1} e.g

att_xfer {attxfer_conf_key=3,attxfer_hangup_key=2,attxfer_cancel_key=1}loopback/1000/context
Feature CodeChannel Variable NamePurposeWhen to use
0
attxfer_conf_key
it will convert the call to three-way conferenceAfter the last party answers the call
#
attxfer_cancel_key
to hangup the B leg and return you to the callerAfter the last party answers the call
*
attxfer_hangup_key
it will hangup the B leg and bridge A to C (fixed in '''r15013''')After the last party answers the call
#
attxfer_cancel_key
it will cancel the B leg and will return you the callerBefore the answer of the call by the last party

Observations

att_xfer will not work with loopback channels because the application blocks when bridged to the C leg. If the C leg hangs up, it will bridge back to A. Since loopback hangs up to replace the legs to the correct legs, att_xfer will detect that and bridge it back to the A leg automatically.