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  1. FreeSWITCH
  2. FS-10408

Unable to make calls to Firefox using Verto

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Cannot Reproduce
    • Affects Version/s: 1.6.18
    • Fix Version/s: None
    • Component/s: freeswitch-core, mod_verto
    • Labels:
      None
    • Environment:
      Firefox 54 64bit on Windows 7, Chrome 58.0.3029.110 64bit on Windows 7
    • CPU Architecture:
      x86-64
    • Kernel:
      Linux
    • Userland:
      GNU/Linux
    • Distribution:
      Debian
    • Distribution Version:
      Debian 8 jessie
    • Compiler:
      gcc
    • FreeSWITCH GIT Revision:
      fs-10405
    • GIT Master Revision hash::
      752f46ece9066ce34e6803d39e9db3a6471dc45f

      Description

      We are unable to make work calls from Chrome to Firefox and from Firefox to Firefox. Other combinations are working: Chrome to Chrome, Firefox to Chrome. So it appears that Firefox is not working at the receiving end of a call (or videocall).

      The problem happens with the official video demo (https://webrtc.freeswitch.org/verto/#page-main): we installed it in our environment. We tried using the Verto library to build a communicator prototype, too, and ended up with the same result.

      When testing Firefox to Firefox, we receive the call, press "Answer" or "Answer Video" as applicable, and then we obtain the error "Call ended with cause: DESTINATION_OUT_OF_ORDER" at the caller side; at the receiving end it seems making the call but no audio or video are transmitted.

      When testing Chrome to Firefox, we receive the call, press "Answer" or "Answer Video", and then nothing happens, it seems making the call from both sides but no audio or video are transmitted.

      Attached log files refer to videocalls in both not working scenarios.

      We tried with different device settings but with identical results.

      Let me know if you need other informations or if you have suggestions for other tests.

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            • Assignee:
              mikej Mike Jerris
              Reporter:
              colaneri Luca Colaneri
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              Dates

              • Created:
                Updated:
                Resolved: