Uploaded image for project: 'FreeSWITCH'
  1. FreeSWITCH
  2. FS-9689

Agent pre bridge call reject queue availability issue

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 1.9
    • Component/s: mod_callcenter
    • Security Level: public
    • Labels:
      None
    • CPU Architecture:
      x86-64
    • Kernel:
      Linux
    • Userland:
      GNU/Linux
    • Distribution:
      Debian
    • Distribution Version:
      Debian 8 jessie
    • Compiler:
      gcc
    • FreeSWITCH GIT Revision:
      Version 1.6.12 -20-b91a0a6 64bit
    • GIT Master Revision hash::
      Version 1.6.12 -20-b91a0a6 64bit

      Description

      When an agent get a queue call and he hears the pre bridge announcement, if he REJECTS the call while the announcement is still playing the call will stay in the queue (Caller hear the MOH)
      The agent queue status is Available | waiting. he will not get new calls in the queue. once the call reach the maximum wait time of the queue or got disconnected the agent will start to get new calls (wrap up time dependent)

        Activity

        Hide
        Slamis Amichy Elenberg added a comment -
        Agent type is "callback"
        Show
        Slamis Amichy Elenberg added a comment - Agent type is "callback"
        Hide
        Slamis Amichy Elenberg added a comment -
        Any one?
        Show
        Slamis Amichy Elenberg added a comment - Any one?
        Hide
        italorossi Italo Rossi added a comment -
        Can you try on latest master and put your debug logs here please?
        Show
        italorossi Italo Rossi added a comment - Can you try on latest master and put your debug logs here please?
        Hide
        Slamis Amichy Elenberg added a comment - - edited
        Hi

        The latest master can be installed using get-apt?
        Sorry for the Noob Q :)

        Thanks!
        Show
        Slamis Amichy Elenberg added a comment - - edited Hi The latest master can be installed using get-apt? Sorry for the Noob Q :) Thanks!
        Hide
        italorossi Italo Rossi added a comment -
        Fixed. Please try latest master.

        You'll have to compile newest code from git
        Show
        italorossi Italo Rossi added a comment - Fixed. Please try latest master. You'll have to compile newest code from git

          People

          • Assignee:
            italorossi Italo Rossi
            Reporter:
            Slamis Amichy Elenberg
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:

              Development