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  1. FreeSWITCH
  2. FS-9689

Agent pre bridge call reject queue availability issue

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 1.9
    • Component/s: mod_callcenter
    • Security Level: public
    • Labels:
      None
    • CPU Architecture:
      x86-64
    • Kernel:
      Linux
    • Userland:
      GNU/Linux
    • Distribution:
      Debian
    • Distribution Version:
      Debian 8 jessie
    • Compiler:
      gcc
    • FreeSWITCH GIT Revision:
      Version 1.6.12 -20-b91a0a6 64bit
    • GIT Master Revision hash::
      Version 1.6.12 -20-b91a0a6 64bit

      Description

      When an agent get a queue call and he hears the pre bridge announcement, if he REJECTS the call while the announcement is still playing the call will stay in the queue (Caller hear the MOH)
      The agent queue status is Available | waiting. he will not get new calls in the queue. once the call reach the maximum wait time of the queue or got disconnected the agent will start to get new calls (wrap up time dependent)

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            • Assignee:
              italorossi Italo Rossi
              Reporter:
              Slamis Amichy Elenberg
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              Dates

              • Created:
                Updated:
                Resolved: