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  1. FreeSWITCH
  2. FS-9894

mod_callcenter: timeout to call an agent hardcoded to 60sec

    Details

    • Type: Bug
    • Status: Waiting for reporter
    • Priority: Minor
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: mod_callcenter
    • Security Level: public
    • Labels:
      None
    • CPU Architecture:
      x86-64
    • Kernel:
      Linux
    • Userland:
      GNU/Linux
    • Distribution:
      Debian
    • Distribution Version:
      Debian 8 jessie
    • Compiler:
      gcc
    • FreeSWITCH GIT Revision:
      50714ec5e4eb14976695ff29bc6528e0b9a16862
    • GIT Master Revision hash::
      50714ec5e4eb14976695ff29bc6528e0b9a16862

      Description

      when calling an agent the maximum time is hardcoded to be 60seconds.

      Try to set call_timeout, leg_timeout to more than 60sec but the call always ends after 60seconds.

      is not normal, but I've a client where he wants an agent to ring for 120seconds before jumping to another agent.
      1. freeswitch.29-12-2016.log
        32 kB
        Antonio
      2. freeswitch.30-12-2016.log
        45 kB
        Antonio
      3. freeswitch.log
        25 kB
        Antonio
      4. freeswitch.xml
        12 kB
        Antonio

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        New New Closed Closed
        1d 3h 53m 1 Italo Rossi 29/Dec/16 11:15 AM
        Closed Closed Reopened Reopened
        18m 57s 1 Antonio 29/Dec/16 11:34 AM
        Reopened Reopened Waiting for reporter Waiting for reporter
        17d 23h 52m 1 Italo Rossi Monday 11:27 AM

          People

          • Assignee:
            italorossi Italo Rossi
            Reporter:
            antonio Antonio
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:

              Development